Our Store Policies
We founded Grand Impressions with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
How We Do It
We go above and beyond in order to show our clients why we’re the best option for their needs, which include special features to ensure their top satisfaction. We only use national companies for our shipping and will go to great lengths to ensure your invitations arrive safely.
The Small Print
Grand Impressions is dedicated to providing high quality services to the customer. Take a look below to find out what we can do to satisfy you to make sure you are happy, and get in touch with any additional questions or to learn more.
All invitations are specially checked for misspellings. Before printing we will send a digital proof for your approval. All requests for exchanges due to incorrect dates, times, spelling or venues will be at the purchaser's expense if that approval has been given. Any requests for exchanges will be at Grand Impressions expense if a mistake was not changed after proofing.
All requests for exchanges due to mistaken shipments must be approved by us within three working days from receipt of order.
You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products.
No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Buyer shall be responsible for shipping costs for the return.
Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!
The Information You Need to Know
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
Your Data is Secure
We do not sell or trade any information you provide to us. We may use your invitation wording as a sample.