Our Store Policies

All invitations are checked for misspellings of common wording. Before printing we will send a digital proof for  approval.  All requests for exchanges due to incorrect days and dates, times, spelling of names or venues will be at the purchaser's expense if the proof provided has been approved has been given.  Any requests for exchanges will be at Grand Impressions expense if a mistake was not changed after proofing.

All requests for exchanges due to mistaken shipments must be approved by us within three working days from receipt of order.

 You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.

Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products.

 No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

Buyer shall be responsible for shipping costs for the return.

Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!