Common Queries

FAQS FOR GRAND IMPRESSIONS

SHIPPING How much is it for shipping my order?

The minimum amount of one product SKU must be 50 or more, and you will enjoy free shipping. 

PRINT | Production up to 2-3 Work days from the time of final approval.

SHIP | After you confirm your order, it will take 12-18 business days before you get the package. 

Do you ship to other countries?

Yes. We ship to most countries worldwide including Australia, UK, Ireland, Denmark, Sweden and France among others. If you are buying from abroad, extra shipping fee is needed, and we will contact you before shipping.

Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

COLOR 

Are designs color customizable?

Yes, of course! If you want to purchase one particular color, you can contact us and we will send you the color palette. You may select as many wraps colors as you’d like for your stationery at no additional charge.

Will the color of my stationery match my screen?

Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason.

If you are concerned about colors, we highly recommend ordering a sample set. The final prints will look exactly like the sample.

MATERIALS

What paper types do you offer?

Our laser cut invitations are made of shimmer or matte cardstocks at no additional cost. White shimmer is a thick, 100lb/11pt heavyweight cover stock with a white base and a subtle shimmer finish.

Can I mix and match paper types?

Yes, if you have a pocket, a cover, multiple layers like a backer you can mix and match cardstock types

ASSEMBLY

Will my stationery arrive assembled?

We will have an assembly option.  We charge $1.00 per invitation which includes materials and labor. Wedding invitations ship flat and require assembly if you choose to assemble yourself . Wraps also require assembly. If ribbon is ordered, it will be shipped on spools and will need to be cut down for use. Instructions will be included with your order.

CANCELLATIONS

Can I cancel my custom stationery order?

For customized stationery, we can cancel your order and process a full refund as long as proofs have not been sent.

If proofs have already been sent, there is a cancellation fee of 40%, whichever is greater. This is due to the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.

If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating a fantastic design and if there’s something you’re just not liking, we will continue to work with you until you’re satisfied.

RETURNS

Can I return my custom stationery?

Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

There is more information on returns in our policies.  If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're unhappy for some reason.

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We accept all major credit cards and may be adding PayPal if requested.